Questions? Call us now at 609-683-8100

Effective Business Writing Techniques

Effective Business Writing Techniques is a comprehensive business writing workshop that hones the bedrock business writing skills required for most frequent business written communication: memos, business letters, reports, and email. Learn to write both efficiently and effectively at work.

Thousands of clients, from leading corporations including Boeing, DuPont, FedEx, USAA, and the US Army, have improved their writing in this course. 

The first portion of the course addresses process

  • How to write efficiently, target a reader and elicit a positive business response from all documents. 
  • Spend 30% less time on each document by following this process.

The second portion of the course is practice and feedback: Complete writing exercises and receive award-winning instructor feedback on your writing, specific to your course goals.

  • This area addresses key documents.

The third portion of the course hones language and style: brevity, clarity, grammar, language flow, etc. 

  • You will learn to write clear, correct, crisp documents.

This course includes award-winning instructor coaching and feedback and ongoing support.  Download Full Course Outline

 Course Demo:


$595 for individuals
Contact us for group discounts

Available online and onsite and customized for groups
Available online for individuals

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Courses and exercises that match your company's needs

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This course will minimize the time I spend when writing emails, reports, and letters. I spend hours each day reading and writing email, so you’ve given me back the most valuable commodity – my time! Thank you.

Claims Representative
Liberty Mutual Insurance Group

This was my first online course, and it was excellent. It was easy to navigate, and I could work on my own time. My instructor was so helpful and her detailed comments about my writing exercises helped me see where my writing can have more impact.

Sales Representative

Key Outcomes

  • Identify and correct your individual grammar errors
  • Reduce time writing each document
  • Include well organized, relevant content
  • Ensure quick reader understanding and action
  • Use clear, correct, and engaging language
  • Eliminate bloat and jargon
  • Clearly define the exact purpose for each piece of writing
  • Project competency and professionalism in letters, memos, email and reports

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Course Instructors


Mary Cullen

Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information.

Mary leads the project management and instructional design on customized courses. She also personally teaches the first courses launched for a client, and trains the instructors who lead ongoing training.

She holds a B.A. in English from the University of Rhode Island, a M.A. in English Literature from Boston College, and a C.A.G.S. in Composition and Rhetoric from the University of New Hampshire.

She lives in Princeton, New Jersey where she enjoys yoga, running, cooking, tinkering with new technologies, and most especially her family.


Katie Almeida Spencer

Katie is an experienced English as a Second Language instructor, tutor, and teacher trainer. She is currently teaching Business Communication and Academic Writing at the University of Massachusetts Boston. She is very skilled at evaluating both the substance and language of business documents. Her writing critiques and instruction have received stellar evaluations from our clients at DuPont, Liberty Mutual, and Greenwood Resources.

She holds a B.A. in Journalism from the University of Rhode Island and an M.A. in Applied Linguistics from the University of Massachusetts Boston.

She loves to travel, has intermediate level Spanish skills, and is working on her French for her next trip. She lives in Boston when she is not traveling.


Andrew Steinbeiser

Andrew Steinbeiser is a freelance journalist and writer who reports on the arts and entertainment industries. He previously worked at Marvel Entertainment on marketing and communications projects. Additionally, Andrew has worked as a tutor for Syracuse University’s renowned writing center, helping students draft and edit essays, reports, and more.

He holds a B.A. in Communications & Rhetorical Studies and a B.A. in Journalism, both from Syracuse University.

Despite growing up near Portland, Maine, he currently lives in Portland, Oregon. When he’s not writing, he enjoys running, hiking, and reading comic books.


Tom Dupuis

Tom specializes in technical writing and is particularly interested in analytical and financial writing, as well as synthesizing strong executive summaries.

He currently teaches Business Communication at Rutgers University.

He holds a B.A. in Business Administration and English from Reed College, and a M.A. in Communications from the University of Colorado. He has successfully supported our clients from Boeing, FedEx, and the US Army.

He loves hiking, gardening, the power of language, and lives in the nature of the Hudson Valley, outside of New York City.