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Effective Business Writing Techniques Course

Learn how to improve your business writing. Our flagship business writing course teaches you a proven step-by-step process to write faster and more effectively.

Available for groups online or onsite, and for individuals online.

Course overview

The simple truth is that most business people struggle to convey their ideas through written text effectively. This course will help you or your team to develop professional communication skills.

Business writing is one of the most important skills for personal and organizational success. The secret to being a great professional writer is the ability to refine complex ideas and express them concisely.

The good news is that this is exactly what you will learn in this course. This course will help smart, technical, analytical professionals who must  communicate and synthesize complex information.

Once you finish the Effective Business Writing Techniques Course you will be able to:
  • Use a proven process to plan and write any document
  • Write effective internal and external business documents, email, and reports
  • Quickly generate and organize ideas
  • Tailor your writing style dependent on the audience and goals of the document
  • Write clearer and more concise documents
  • Communicate more effectively both internally and externally
Download the outline
Download the outline
This complete course outline will show you exactly how we structure our classes to help your team or you quickly become an advanced business writer in weeks.
Individual enrollment
Individual enrollment
Online course available for individuals. Sign up today and start learning how to become a better business writer.
Group enrollment
Online and onsite customized courses that match your company's needs. Group discounts apply.

Who is this course for?

This course is a great fit for you or your organization if:

  • You're in charge of a group or division in your company and looking to improve your team's communication and professionalism.
  • You're an individual looking to improve your skills to get a raise, become more effective in your communication, or become more qualified for a new job.
  • You're a non-native speaker looking to increase your ability to communicate professionally in English. We have a version of this course just for non-native speakers.
  • You've recently moved to a role where you need to write more technical or analytical documents and reports.
  • You want to become better in business writing but you don't know strategies specific to your blind spots.

This course is probably not for someone just looking for grammar or language tips.

The most difficult part of professional communication is effectively writing for your audience and expressing complexity in an easy-to-understand way.

Business writing is an essential skill for every working professional. It is critical that you can communicate with individuals both inside and outside of your organization. Strong writing can minimize confusion, avoid expensive mistakes, and evade 50-thread email chains.

The point is that your company (and your job) depends on clear communication.

Yet so many business professionals continue to make the same embarrassing mistakes and feel overwhelmed when synthesizing and communicating complex information. If you are feeling overwhelmed by reports, emails, meetings, and interruptions then there is probably an opportunity to write more effectively. Our students continually tell us that they did not even realize the mistakes and missed opportunities they had been making every day.

Imagine being able to write more quickly and effectively. Strong writing will make it easier for colleagues, auditors, compliance, executives, or potential clients to understand your message.

Remember – the goal of this course is to teach you frameworks to become a more strategic business writer. This means you will be able to present complex information clearly regardless of the type of document or audience.

Course Certificate

Course Certificate

After completing the course, you will earn a personalized certificate. You can display your certificate in the certification section of your LinkedIn profile, download it to print, or mention it in your résumé.

Individual Feedback For Every Student

In this course you will also get individual feedback from the instructor. To truly improve your business writing skills, you need both course instruction and feedback on your actual writing.

During the course, you will apply what you are learning in a series of mini writing tasks. These tasks are designed to reinforce what you are learning in that section of the course. Additionally, after submitting actual writing exercises, you will receive both subjective and objective feedback from your instructor.

Objective feedback:
  • Does the document have a clear purpose and business objective?
  • Is the document based fully on reader perspective?
  • Does the reader have all the content needed (and none that is not needed) to achieve the business objective of the document?
Subjective feedback:
  • Is your tone too blunt or too timid?
  • Are your word choices clear and strong?
  • Can you cut any unnecessary words?
  • Are there any grammar errors?

On-Site Group Feedback

If your company decides to host the course as an on-site workshop, we will conduct group activities to help your team become better writers. These tasks are designed to reinforce what you are learning in that section of the course.

Online and on-site group trainings

Our students’ feedback: See all testimonials
[The instructor's] comments were to the point and spot on. She gave me precise criticism. This gave me perspective and knowledge I needed.
Account Manager


My writing is more concise as a result of the training. I’ve received strong tools, ongoing support, and knowledge.
Business Analyst


I learned very valuable skills to apply when I write risk assessment reports in the future.
Regulatory Affairs Manager

Novo Nordisk

Novo Nordisk
My instructor was so helpful. Her detailed comments about my writing exercises helped me see where my writing can have more impact.
Sales Representative


Everyone in business should attend this training.
Tax Services

Ernst & Young

In this comprehensive writing course we will teach you how to-1
In this comprehensive writing workshop we will teach you how to:
  • Learn the optimal business writing process, so you can confidently write any document at work.
  • Spend on average 30% less time on each document.
  • Write more efficiently and effectively.
  • Plan, draft, and edit important documents including memos, business letters, reports, and emails.
  • Write with purpose, so there is no doubt what the reader's next action should be.

What is included in this course?

This business writing course is split into 10 detailed modules.

Module 1
An Introduction and Self-Assessment

This module outlines the necessary foundation for writing better content and process. We will work with you to develop specific learning goals that you want to achieve by the end of the course.

Module 2
Our 6-Steps to Effective Business Writing

Learn our step-by-step process to write more effectively. After this module, you will be able to synthesize complex technical concepts clearly and convey them through written text. You will be able to create better structure and help your reader take the desired action.

Module 3
Importance of Organization

Learn how to organize your documents for clarity. Nothing is worse than getting a document that is difficult to understand due to poor organization. This module includes tips and tricks on how to organize the beginning, middle, and end of your document and make it quick to scan.

Module 4
Internal Documents

Learn how to write better internal documents. Better communication inside your organization can lead to fewer meetings, higher productivity, and less chaos.

Module 5
Letters and External Documents

Learn best practices for when you write to external stakeholders. A writing mistake to a team member may be overlooked, but you can be sure it will be noticed by a new customer, supplier, or regulator. It is crucial you can communicate professionally with external stakeholders.

Module 6
Email Use and Structure

Email now accounts for over 25% of our time in the workplace. In this module we show you how to save time and better manage high email volume. You will learn how to structure emails to get the results you want.

Module 7
Structure and Strategy for Reports

We will provide you with an overview of the components for a report and teach you to write more clearly. You will learn how to drastically improve your report's effectiveness by learning how to write a comprehensive executive summary.

Module 8
Organization and Presentation

In this module, we share the best tips for organizing and presenting information. Clear writing ensures your reader understands your main points. You will also learn how to format documents depending on their purpose.

Module 9
Clarity and Word Choice

In this module, we focus on improving clarity through word choice. This will help you to eliminate unnecessary jargon and bloat. You will learn how to choose language that is focused on achieving the goals of your document.

Module 10
Style and Tone

Style and tone may change depending on the type of document you are writing. An internal memo or email is different than an external letter or report. In this section, we will teach you how to convey confidence in a polite tone.

Full Course Outline

Key Skills You Will Learn

  • Convey complex information clearly through your writing
  • Identify and correct your individual grammar errors
  • Significantly reduce time spent writing documents
  • Include well organized, relevant content
  • Organize and format text to be easy to read
  • Professionally disagree and persuade through written text
  • Objectively proofread your work for errors
  • Plan a document's structure to avoid writer's block
  • Utilize tools to analyze tone, jargon, and readability
  • Project competency and professionalism in all document types
Feature  Includes individual feedback

This course includes award-winning instructor coaching and feedback and ongoing support.

Business Writing Course Instructors


Katie Almeida Spencer

  • M.A. in Applied Linguistics from the University of Massachusetts Boston

  • B.A. in Journalism from the University of Rhode Island

Katie is an experienced English as a Second Language instructor, tutor, and teacher trainer. She is currently teaching Business Communication and Academic Writing at the University of Massachusetts Boston. She is very skilled at evaluating both the substance and language of business documents. Her writing critiques and instruction have received stellar evaluations from our clients at DuPont, Liberty Mutual, and Greenwood Resources.

She holds a B.A. in Journalism from the University of Rhode Island and an M.A. in Applied Linguistics from the University of Massachusetts Boston. Areas of expertise include business writing, English as a second language, and writing as a second language.

She loves to travel, has intermediate level Spanish skills, and is working on her French for her next trip. She lives in Boston when she is not traveling.


Grace Cuddy

  • Graduate courses in Composition from Pompeau Fabra University

  • ESL Teaching Certification from Canterbury Consulting

  • B.A. in International Studies and Communication from Elon University

Grace supports Instructional Solutions' online courses and also works with individuals and groups from several multinational companies across Europe as a business writing coach.

She is bilingual in English and Spanish and has traveled extensively, providing a keen sensitivity to global writing. She has a strong background in corporate communication and management and successfully developed cross-functional writing and communication processes in a large corporate team. She is also a successful blogger and has received rave reviews from her writing critiques and coaching for our work with DuPont, Liberty Mutual, and many other groups. 

She is bilingual in English and Spanish. She enjoys yoga, travel, and dance. She splits her time between New York City and Madrid.

Janet D'Angelo

Janet D'Angelo

  • M.Ed from the Boston-Bouve College of Human Development Professions at Northeastern University.

  • B.S. in Education from Salem State College

Janet is a business writing and marketing instructor, consultant, author, and public speaker with more than 20 years of experience working with individuals, small businesses, and corporations to develop all facets of business communication. She writes and speaks extensively on business writing and marketing writing and has been a featured speaker at numerous business and education conferences in the U.S. and abroad. Janet taught analytical writing, marketing writing, proposal writing, and general business writing courses at the University of Massachusetts Boston.

She enjoys gardening, yoga, hiking, and exploring the endless beauty of the New England seacoast where she lives on the South Shore of Massachusetts.


Mary Cullen

  • C.A.G.S. in Composition and Rhetoric from University of New Hampshire

  • M.A. in English Literature from Boston College

  • B.A. in English from the University of Rhode Island

Mary founded Instructional Solutions in 1998 and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information.

Mary leads the project management and instructional design on customized courses. She also personally trains the instructors who lead ongoing training.

She lives in Princeton, New Jersey where she enjoys yoga, running, cooking, tinkering with new technologies, and most especially her family.

Become a Better Business Writer

For individuals and groups.

Individual enrollment
Individual enrollment


Sign up today and start learning how to become a better business writer.

Design Your Course
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We offer customized online and onsite courses and exercises that match your company's needs. Click below to schedule a discussion.

Call us at 609-683-8100 or