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Business and Technical Writing Case Studies

See how organizations have strengthened critical documents, established consistent writing standards, and reduced the time employees spend writing.

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Consulting
CLIENT FINANCIAL COMMUNICATION · LIVE ONSITE

Improving clarity and accuracy in tax-related client communications

Participants learned to write clear, concise extraction statements that summarized highly complex tax implications while reducing their writing time by more than 20%.

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Education
SOP WRITING · Self-Paced

Helping Mayo Clinic write SOPs that ensure compliance and understanding

A customized self-paced SOP writing course for Mayo Clinic College of Medicine and Science helped clinical and research professionals write clearer, more consistent procedures, with 87% of participants expecting to reduce their writing time by 20–30%.

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Technology
LEADERSHIP WRITING · LIVE ONSITE

Training managers across departments for senior leadership writing

A company-wide, instructor-led program helped managers strengthen the writing skills required for senior leadership that has generated an estimated $1,250,000 in writing-time savings to date.

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Technology
EXECUTIVE WRITING COACHING · VIRTUAL

Helping rising executives transform complex data into meaningful narratives

Rising executives and senior engineers across Amazon divisions received one-on-one coaching in applying Amazon-specific writing standards to data-driven documents and narratives.

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Non-Profit
SCIENTIFIC AND ADVOCACY WRITING · SELF-PACED

Strengthening clinical reports, research publications, and advocacy communications

A customized self-paced course supported a fully remote team with varied documents, writing requirements, and learning preferences.

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Government & Military
TECHNICAL WHITE PAPERS · LIVE VIRTUAL

Technical Writing Training for White Papers

Customized technical writing training for scientists, engineers, and technicians across the U.S. Army ERDC’s seven laboratories. Participants reduced their writing time by more than 30% and broke through career bottlenecks.

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Government & Military
GOVERNMENT WRITING · GLOBAL SELF-PACED

Building stronger English business writing skills across a global team

A division of the Department of Commerce, this office supports the economy in 7 countries, promotes US exports and products, and redirects business to the US.

 This training helped the International Trade Administration improve communication across its SE Asia team and generated an estimated $468,750 in writing-time savings.
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BioTech & Pharma
REGULATED BIOTECH TRAINING · LIVE VIRTUAL

Vertex improved the quality and reduced the cycle time of regulatory reports and QA documents

Customized technical writing training reduced writing time for Vertex's technical Records and Document Quality area by $281,250 annually.

The program combined seven hours of group instruction with breakout sessions, individual exercises, and instructor feedback on every participant’s technical writing, including one-page briefs.

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Insurance
Procurement WRITING · Live Onsite

Improving writing across USAA's Enterprise Intelligence Division

What began as training for one Procurement Group expanded to hundreds of employees across the entire Enterprise Intelligence Division.

Courses were customized for each group's writing demands, from procurement writing and executive summaries to persuasive leadership communication and financial writing.

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Finance & Investment Management
RESEARCH WRITING · LIVE VIRTUAL

Improving collaborative white papers and investment research

Customized training helped S&P Global's Equity Research Team improve the quality and consistency of collaboratively written white papers, reports, and investment research documents.

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Technology
TECHNICAL PROPOSALS - LIVE VIRTUAL

Improving technical proposals and summaries

A virtual course was customized for the Global Proposal Management team. This team's writing required organizing complex technical information from the sales team into persuasive technical proposals and crafting persuasive summary statements
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Manufacturing
GLOBAL PUBLIC AFFAIRS WRITING · SELF-PACED

Building consistent writing skills across five global regions

A self-paced course was extensively customized around the Public Affairs division’s workplace documents, with tailored writing exercises and regional grammar resources for high-volume and non-native English writers. This team's writing required succinct summaries for leaders to provide activity briefs across the regions. 

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Education
MANAGEMENT WRITING · SELF-PACED

Creating consistent management communication across a major university

A custom course helped managers and directors in UNLV's Business Affairs Administration Office establish consistent messaging and tone across emails, reports, executive summaries, and other documents requiring review.

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