So much of customer service is written. Emails, support tickets, knowledge base articles, etc. It’s all in writing. Customer support writing requirements are unique because both clear information that resolves a problem and a caring tone are needed.
The ability to write support requisite documents well — and an understanding of how to craft any document — results in happy clientele who not only stick around but share their positive experience with others, bringing in new revenue.
This course teaches participants to write these requisite customer support documents more effectively and in less time. This means more satisfied, retained customers.
It also teaches the optimal process for writing any support document that conveys a clear message, using a competent and empathetic tone.
Participants receive detailed, individual written feedback on their actual writing.
Online self-paced course available for individuals. Sign up today and start learning how to improve your overall customer service writing.
Online self-paced courses and instructor-led virtual and onsite training can all be customized to match your needs. Group discounts apply.