Reviews & Testimonials

star-4.9

 

Course average of 4.7 from hundreds of participants

Companies that trust Instructional Solutions:

Liberty Mutual
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FedEx
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Dupont
Shell
Novo Nordisk
U.S. Army
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Gartner_logo
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Online Customized Group Training Evaluation
Online Customized Group Training
Onsite Course Classroom
Onsite Customized Group Training
Executive Business Writing Coaching Evaluation
Executive Business Writing Coaching

99%

Rated their Instructor as "very good"

95%

Found the materials clear and easy to understand

Read what our clients have to say about our writing training.

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Thank you so much for your guidance throughout the course. I have tons of notes and I am truly thankful ... I will add the resources to my notes and continue to brush up on these every day!

Training Coordinator

American Society of Hematology

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Thank you to you and your team for outstanding service and support in strengthening our global team's capabilities. Take a bow!

Global Public Affairs Director

DuPont

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I will apply what I've learned in everyday business and in my personal life The instructor was very passionate about what was presented, which helps the audience retain and learn.

Procurement Specialist

USAA

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Very useful class! I will apply all of the planning strategies to my email immediately.

Portfolio Administrator

Holland Capital Management

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I'd never taken an online course before and was nervous. It was simple to navigate and my instructor's feedback was so helpful. My proofreading is faster and more accurate. Great class.

Claims Manager

Home First Agency

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Great instructor who was extremely knowledgeable. She made complex executive summaries seem very easy and the tips she provided can be easily implemented. Excellent class!

Director

USAA

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Thank you very much for your insightful comments. I actually appreciate the fact that you "nitpicked" my exercises. Your comments and suggestions are of great value, and I can only benefit from your professional advice. What a great resource to go back and be able to refer to. I truly gained knowledge and an appreciation to perfecting writing skills in the business world. Thanks again. 

Account Executive

FedEx Services

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I just wanted to thank you again for helping me gain clarity in my business writing, helping me put together my first executive summary (even if you did not know it!), and for all the tips on managing all the information I gather on a daily basis. These courses are invaluable. Any other courses you offer here at USAA I’d attend and I’d recommend those I’ve taken to anyone wanting to improve on their business communication. So, thank you!

Business Analyst

USAA

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The lessons on email are very strong. I manage 40 remote people, so nearly all communication occurs via email. When to use email (and not) and the audience targeting and content information is exactly what my people need. Already, I’ve seen a big improvement in communication.

Manager

Aramark Corporation

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I thought this was a WONDERFUL training and very insightful. The individualized grammar information was highly valuable because it allowed us to focus on relevant issues. I know this training will make a huge impact on my writing.

Customer Support Specialist

CEA Global Education

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This training has improved email communication both inside and outside the company.

HR Specialist

IBS

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I learned very valuable tips such as what to avoid when writing and how to follow a process. I will surely apply what I've learned when I write emails and risk assessment reports in the future.

Senior Regulatory Affairs Manager

Novo Nordisk

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I am a communicator, both verbal and written. When I have the opportunity to improve my craft it is a major benefit. This course taught me some new things and also reminded me of things that I had already learned but may have forgotten.

Public Affairs Executive

DuPont

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What I have gained is efficiency, organization, clarity of thought, and a lot less stress. I know how to save and present what is significant instead what is just background or process. Exploration of organizational tools was really helpful. This class touched every corner of my job to include both writing and organization.

Business Analyst

USAA

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This course will minimize the time I spend when writing emails, reports, and letters. I spend hours each day reading and writing email, so you’ve given me back the most valuable commodity – my time! Thank you.

Claims Representative

Liberty Mutual Insurance Group

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The training was great. The major benefits were the presentation on the process and the various webtools as well as the concept map. I wish more people from the regulatory department were invited to attend!  

Senior Regulatory Affairs Manager

Novo Nordisk

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Feedback from the instructor was very helpful and highlighted some areas of my writing that I need to be more aware of and work on going forward.

Sales Representative

USTA

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The instructions given were tailor-made to each of us based on the materials we submitted so that the areas for improvements become even more clear than receiving general advice.

Public Affairs Executive

DuPont

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Email writing is better than 50% of my job and I see now where I was missing opportunities to clarify the impact. Great insights! Three of my colleagues are in this class and at lunch we all agreed this training is great.

Customer Service Manager

Intelligent Imaging Systems

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I became more aware of the gaps in my writing capabilities. The instructions, exercises and the feedback help me to even more focus on the receivers/readers and the action I expect from them.

Public Affairs Executive

DuPont

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The training was very relevant to my job function. I will use the learnings in all of my daily writing.

Regulatory Affairs Manager

Novo Nordisk

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This training will help in both my written and verbal communications because I learned to organize my thoughts before I begin speaking or writing. I now see the actual methodology to improve my technical reports.

Project Manager

Bombadier Aerospace, Northern Ireland

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OK, I admit it. I did not want to attend today’s training because I am so busy. However, I am so glad I did. This was a fantastic class, and the discussion of user requirement documents and project status reports was illuminating. I can see already how much time I will save using these techniques. The instructor was excellent and really kept things on target and interesting.

Business Analyst

Liberty Mutual Insurance Group

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The training helps me to think more consciously about my readers and the action I expect from them. The instructions and feedback I got will help me write texts that are clearer and engaging for the reader.

Public Affairs Executive

DuPont

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Email training was very helpful and interesting! It was a good refresher on how to write emails properly for business purposes. This training will certainly help greatly.

Senior Regulatory Affairs Manager

Novo Nordisk

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The major benefit was learning how to approach writing a report with a process instead of in an unfocused way. This training will certainly help me in all of my daily writing my job consists of!

Regulatory Affairs Manager

Novo Nordisk

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The course was an excellent opportunity to learn and refresh business writing tips. As a non-native English speaker I was able to identify and correct common errors related to grammar, text structure and word choices. I found this training very useful!

Manager

Google

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This was my first online course, and it was excellent. It was easy to navigate, and I could work on my own time. My instructor was so helpful and her detailed comments about my writing exercises helped me see where my writing can have more impact. 

Sales Representative

FedEx

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My instructor has the right personality and enthusiasm and knowledge for this course – very easy to understand and she used excellent real life examples. There were non-technical and highly technical people in this class and she got us to understand each other. Writing across the teams will be much better. 

Project Manager

Avecia Biotechnology

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I will definitely apply the 6-step process and the concept mapping into my future writing. The major benefit is that I can use these techniques in all of my daily work.

Operations Manager

Abbott

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My sales team is closing more business, because our proposals are written to capture business. Huge improvement. 

VP of Sales

TransUnion

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My job requires building sound client relationships. This training will help me to achieve that.

Tax Services Employee

Ernst & Young

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I wish writing would have been taught like this earlier in my career or education. Very rarely has skills training ever had this much discussion -- I could have gone another day or longer. I learned more today than every undergrad or MBA English course I took. All of those courses focused on content rather than process.

Talent Development Group

Rohde & Schwarz

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The materials were presented in a very lively manner and with a good level of details. Good to follow, easy to understand and not too extensive which allowed integrating the training course into my business day effortlessly. And, of course, I appreciated the strong references to DuPont which made the materials very realistic as well.

Public Affairs Employee

DuPont

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My instructor gave me very detailed feedback. She shared with me useful links to continue improving my writing. I learned a lot from her corrections and comments.

Public Affairs

DuPont

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I'm catching myself writing bloated sentences all the time now! I'm also expressing myself clearer by thinking about my audience first. Very helpful material!

Principle Licensing Specialist

ClearEdge Partners

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These tools will be used in my everyday job. Writing emails and reports are apart of my everyday responsibilities so the things I've learned will be used every day.

Customer Experience Lead

Anne Holland Adventures

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Grace's comments were to the point and spot on. She gave me precise criticism. This gave me perspective and knowledge I needed to write better.

Account Manager

Nouryon

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Grace was excellent. Her feedback was invaluable.

Sales

Mark43

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Katie provided great, detailed feedback that allowed me to identify what areas I really needed to work on (and still work on). Also, she provided very helpful advice for going forward that I appreciated greatly.

Technical Writer

Gartner

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There are many things in this training I will implement immediately, resources like the 6 steps, the proof reading checklist as well as the grammar tools. The most important thing I will take away and use is that I need to dedicate more time to the planning of my writing than the drafting of it.

Principle Licensing Specialist

ClearEdge Partners

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I will take these lessons into account during every business communication I write: Reports, emails, presentations, etc.

Senior Business Analyst

Bank for International Settlements

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I was able to accomplish the training at my pace and at home. There were many styles or tools to choose from so that I could tailor my toolbox to how I write.

Territory Sales Manager

Guardian Industries Corp.

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I gained knowledge on proper techniques and now understand how to use them. As a result, I will get better at communicating my ideas in writing.

Senior Financial Analyst

Deltek, inc.

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This course offered an outstanding refresher in grammar, clarity, and executive tone.

Sales

Mark43

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My business emails look much more professional and I found the path and resources to improve my writing skills.

Director, Customer Success

Aegis Industrial Software Corporation

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A lot of what was taught was simple concepts that make so much sense after it was reviewed. I had a lot of "oh wow, that sounds so much better" moments and thinking how simple it was and why I was not previously doing that. Learning about the email structure was the most beneficial, as I send quite a few emails a day. I also really enjoyed being able to write a letter and email, and having someone critique it.

Case Manager

Neuro-Rehab Management

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This course has given me confidence and tools to use moving forward. I feel like a better business writer for sure.

Communications Coordinator

Hagerty

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Completely changed the process that I use for writing anything. This course also helped me with techniques for overcoming writer's block.

Supervisor of Quality Assurance and Product Manager

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This course provided me with several tools and resources I didn't know existed. I now have a few techniques to use when writing letters to my attorney general's office or to department directors. I now feel that the caliber of my communication is on par with someone in my position.

State Administrative Manager

State Government

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It is a beneficial course worth taking. It polishes all of your required writing skills for all ventures in life.

Supervisor-Suspense Clearance

National Social Security Fund

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I would like to thank you and your team for setting up this amazing writing class. I have learned a lot from class materials and especially your feedback on my assignments.

Pochamarn Klaisuban

International Trade Administration

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So much information and so many useful tools. The best part is that it is personalized to the user.

Director of Finance and Accounting

The Navigators

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I thought this was a great training! I really enjoyed Grace. She was thorough and engaging.

Assistant Human Resources Manager

B. F. Saul

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I have already been sharing tips and tricks with my direct teammates. I will also be doing a share back with my team. My supervisor has already been commenting on how succinct my writing has been during our brainstorms around wording.

Program Support Assistant

Child Care Aware of Washington

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The course offered a precise method of application and a straightforward process for producing better business emails.

Membership Services Coordinator

UIDP

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The days of picking up the phone and calling someone as primary means of communicating have moved into a font and typing based means of business communication. The Business E-mail course has broadened my understanding and skills of proper methods to draft and develop business e-mails. This is a course that has changed me for the better.

Construction Manager

Alston Construction

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I was impressed with Grace's kind and warm feedback on my writing assignments and course goals/challenges. Thank you so much!

Accountant

Novo Nordisk

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If you want to reduce your stress level at work, take this course! You will be able to respond faster and confidently to urgent emails.

Environmental Engineer

Dept of the Navy

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The written comments were much more detailed than I expected, and I appreciate the time taken to provide that level of feedback and instruction.

Assistant Vice President

Lincoln Financial Group

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I am applying the learned already every day when writing better e-mails, more structured texts and starting with the bottom line first

Associate Director/Clinical Trial Lead

MorphoSys AG

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This has helped me to better plan and structure my writing - and also helped me to think more about who I'm writing to in my mails/reports.

Director, Customer Success

Aegis Industrial Software Corporation