Reviews & Testimonials

Grace was not only knowledgeable and organized, but she was encouraging and reassuring! [Training] exceeded my expectations! Thanks to your audience/purpose-focused process, I now see how self-centered, time-consuming, and often frustrating my writing approach has been. Thank you!

Thank you so much for your guidance throughout the course. I have tons of notes and I am truly thankful ... I will add the resources to my notes and continue to brush up on these every day!

Thank you to you and your team for outstanding service and support in strengthening our global team's capabilities. Take a bow!

I will apply what I've learned in everyday business and in my personal life The instructor was very passionate about what was presented, which helps the audience retain and learn.

Very useful class! I will apply all of the planning strategies to my email immediately.

I'd never taken an online course before and was nervous. It was simple to navigate and my instructor's feedback was so helpful. My proofreading is faster and more accurate. Great class.

Great instructor who was extremely knowledgeable. She made complex executive summaries seem very easy and the tips she provided can be easily implemented. Excellent class!

Thank you very much for your insightful comments. I actually appreciate the fact that you "nitpicked" my exercises. Your comments and suggestions are of great value, and I can only benefit from your professional advice. What a great resource to go back and be able to refer to. I truly gained knowledge and an appreciation to perfecting writing skills in the business world. Thanks again. 

I just wanted to thank you again for helping me gain clarity in my business writing, helping me put together my first executive summary (even if you did not know it!), and for all the tips on managing all the information I gather on a daily basis. These courses are invaluable. Any other courses you offer here at USAA I’d attend and I’d recommend those I’ve taken to anyone wanting to improve on their business communication. So, thank you!

The lessons on email are very strong. I manage 40 remote people, so nearly all communication occurs via email. When to use email (and not) and the audience targeting and content information is exactly what my people need. Already, I’ve seen a big improvement in communication.

I thought this was a WONDERFUL training and very insightful. The individualized grammar information was highly valuable because it allowed us to focus on relevant issues. I know this training will make a huge impact on my writing.

This training has improved email communication both inside and outside the company.

I learned very valuable tips such as what to avoid when writing and how to follow a process. I will surely apply what I've learned when I write emails and risk assessment reports in the future.

I am a communicator, both verbal and written. When I have the opportunity to improve my craft it is a major benefit. This course taught me some new things and also reminded me of things that I had already learned but may have forgotten.

What I have gained is efficiency, organization, clarity of thought, and a lot less stress. I know how to save and present what is significant instead what is just background or process. Exploration of organizational tools was really helpful. This class touched every corner of my job to include both writing and organization.

This course will minimize the time I spend when writing emails, reports, and letters. I spend hours each day reading and writing email, so you’ve given me back the most valuable commodity – my time! Thank you.

The training was great. The major benefits were the presentation on the process and the various webtools as well as the concept map. I wish more people from the regulatory department were invited to attend!  

Feedback from the instructor was very helpful and highlighted some areas of my writing that I need to be more aware of and work on going forward.

The instructions given were tailor-made to each of us based on the materials we submitted so that the areas for improvements become even more clear than receiving general advice.

Email writing is better than 50% of my job and I see now where I was missing opportunities to clarify the impact. Great insights! Three of my colleagues are in this class and at lunch we all agreed this training is great.

I became more aware of the gaps in my writing capabilities. The instructions, exercises and the feedback help me to even more focus on the receivers/readers and the action I expect from them.

The training was very relevant to my job function. I will use the learnings in all of my daily writing.

This training will help in both my written and verbal communications because I learned to organize my thoughts before I begin speaking or writing. I now see the actual methodology to improve my technical reports.

OK, I admit it. I did not want to attend today’s training because I am so busy. However, I am so glad I did. This was a fantastic class, and the discussion of user requirement documents and project status reports was illuminating. I can see already how much time I will save using these techniques. The instructor was excellent and really kept things on target and interesting.

The training helps me to think more consciously about my readers and the action I expect from them. The instructions and feedback I got will help me write texts that are clearer and engaging for the reader.

Email training was very helpful and interesting! It was a good refresher on how to write emails properly for business purposes. This training will certainly help greatly.

The major benefit was learning how to approach writing a report with a process instead of in an unfocused way. This training will certainly help me in all of my daily writing my job consists of!

The course was an excellent opportunity to learn and refresh business writing tips. As a non-native English speaker I was able to identify and correct common errors related to grammar, text structure and word choices. I found this training very useful!

This was my first online course, and it was excellent. It was easy to navigate, and I could work on my own time. My instructor was so helpful and her detailed comments about my writing exercises helped me see where my writing can have more impact. 

My instructor has the right personality and enthusiasm and knowledge for this course – very easy to understand and she used excellent real life examples. There were non-technical and highly technical people in this class and she got us to understand each other. Writing across the teams will be much better. 

I will definitely apply the 6-step process and the concept mapping into my future writing. The major benefit is that I can use these techniques in all of my daily work.

My sales team is closing more business, because our proposals are written to capture business. Huge improvement. 

My job requires building sound client relationships. This training will help me to achieve that.

I wish writing would have been taught like this earlier in my career or education. Very rarely has skills training ever had this much discussion -- I could have gone another day or longer. I learned more today than every undergrad or MBA English course I took. All of those courses focused on content rather than process.

The materials were presented in a very lively manner and with a good level of details. Good to follow, easy to understand and not too extensive which allowed integrating the training course into my business day effortlessly. And, of course, I appreciated the strong references to DuPont which made the materials very realistic as well.

My instructor gave me very detailed feedback. She shared with me useful links to continue improving my writing. I learned a lot from her corrections and comments.

I'm catching myself writing bloated sentences all the time now! I'm also expressing myself clearer by thinking about my audience first. Very helpful material!

These tools will be used in my everyday job. Writing emails and reports are apart of my everyday responsibilities so the things I've learned will be used every day.

Grace's comments were to the point and spot on. She gave me precise criticism. This gave me the perspective and knowledge I needed to write better RFP responses.

Grace was excellent. Her feedback was invaluable.

Katie provided great, detailed feedback that allowed me to identify what areas I really needed to work on (and still work on). Also, she provided very helpful advice for going forward that I appreciated greatly.

There are many things in this training I will implement immediately, resources like the 6 steps, the proof reading checklist as well as the grammar tools. The most important thing I will take away and use is that I need to dedicate more time to the planning of my writing than the drafting of it.

I will take these lessons into account during every business communication I write: Reports, emails, presentations, etc.

I was able to accomplish the training at my pace and at home. There were many styles or tools to choose from so that I could tailor my toolbox to how I write.

I gained knowledge on proper techniques and now understand how to use them. As a result, I will get better at communicating my ideas in writing.

This course offered an outstanding refresher in grammar, clarity, and executive tone.

My business emails look much more professional and I found the path and resources to improve my writing skills.

A lot of what was taught was simple concepts that make so much sense after it was reviewed. I had a lot of "oh wow, that sounds so much better" moments and thinking how simple it was and why I was not previously doing that. Learning about the email structure was the most beneficial, as I send quite a few emails a day. I also really enjoyed being able to write a letter and email, and having someone critique it.

This course has given me confidence and tools to use moving forward. I feel like a better business writer for sure.

Completely changed the process that I use for writing anything. This course also helped me with techniques for overcoming writer's block.

This course provided me with several tools and resources I didn't know existed. I now have a few techniques to use when writing letters to my attorney general's office or to department directors. I now feel that the caliber of my communication is on par with someone in my position.

It is a beneficial course worth taking. It polishes all of your required writing skills for all ventures in life.

I would like to thank you and your team for setting up this amazing writing class. I have learned a lot from class materials and especially your feedback on my assignments.

So much information and so many useful tools. The best part is that it is personalized to the user.

I thought this was a great training! I really enjoyed Grace. She was thorough and engaging.

I have already been sharing tips and tricks with my direct teammates. I will also be doing a share back with my team. My supervisor has already been commenting on how succinct my writing has been during our brainstorms around wording.

The course offered a precise method of application and a straightforward process for producing better business emails.

The days of picking up the phone and calling someone as primary means of communicating have moved into a font and typing based means of business communication. The Business E-mail course has broadened my understanding and skills of proper methods to draft and develop business e-mails. This is a course that has changed me for the better.

I was impressed with Grace's kind and warm feedback on my writing assignments and course goals/challenges. Thank you so much!

If you want to reduce your stress level at work, take this course! You will be able to respond faster and confidently to urgent emails.

The written comments were much more detailed than I expected, and I appreciate the time taken to provide that level of feedback and instruction.

I am applying the learned already every day when writing better e-mails, more structured texts and starting with the bottom line first

This has helped me to better plan and structure my writing - and also helped me to think more about who I'm writing to in my mails/reports.