Instructor Feedback FAQs

What to expect from our fantastic instructor feedback.

What should I expect?

In the video below you can see how we structure writing feedback to ensure you receive a detailed and individualized critique of your writing.

Why do you use scenarios?

Scenarios allow us to provide a much more detailed and thorough evaluation of your writing, as compared to simply reviewing an existing work document. In the middle portion of the course, you will be presented with a scenario and asked to write either a business letter or email based on this scenario. This allows your instructor to assess how well you target your audience, match content to audience, categorize information, sequence information, and also comment specifically on your language, style, tone, and grammar. You will receive a specific grammar review that identifies your specific grammar issues to focus on, correction resources, and a correction strategy. A true review of your business writing should include all requisite elements for business writing and this scenario-based writing exercise allows us to give you a truly holistic review of your writing.


  • All courses include this written scenario review.
  • Our Executive Summary Writing course also include a live coaching session with your instructor, conducted via web meeting, to review an actual work document that you will write at the end of the course. This coaching session includes a detailed review of an actual major work document written after honing skills in the course as well as tips and recommendations on your writing. 
  • Scenarios can be customized for group training.

Can I get feedback on documents that I wrote at work?

The written instructor feedback in the course is only for scenarios that we assign. If we were to critique a document you had already written, we would only be able to edit it for grammar and language. We would not be able to assess the substance of the document. By using a scenario, we are able to evaluate your planning, thinking, and organization as well as your grammar and language. 

If you are writing a major or summary document for work, we suggest our Executive Summary Writing course or Writing a Major Document Plus Coaching course that includes a review of an actual work document in the final live coaching session. 

How many critiques do I receive?

Two detailed written critiques are included in the course. 

After much testing, we've determined that two writing exercises provide the detailed feedback needed to truly improve your writing while minimizing your time on task required to complete the course. This maximizes writing improvement outcomes and your time.

Is the feedback specific to my challenges and position?

Feedback is very specific for you. The first assignment in the course asks you to submit your course goals and tell us about the writing requirements for your position and your current challenges.

Your instructor will review your course goals very carefully, and provide any additional resources relevant to you. For example, if you write reports regularly for work, we would provide a key resource that is very helpful for planning. If you tell us you are overloaded with email, your instructor will provide a strategy document to manage the volume. If we notice grammar and tonal issues, we will address this and provide correction resources.

Feedback is very individualized and provides specific instructions to enhance your writing immediately.

What is the timeframe for receiving feedback?

While all other aspects of the course are available to you online 24/7, feedback is provided by your assigned instructor who follows standard business hours of Monday – Friday from 9am to 4pm ET. We return 90% of exercises within one business day from when we receive them but guarantee you will receive feedback within two business days. 

TIP: Wait for your instructor's feedback before completing the next writing exercise so that you can apply the feedback and new techniques you've learned.

Still have questions? 

Send us a message on our contact form here.