Overall improvement, with a focus on clear, concise writing across all documents.
CHALLENGES
Managers and Directors in the Business Affairs Administration Office at UNLV needed to improve cross-functional written communication.
IT emails contained jargon and were unclear. Senior leadership wanted to see overall improvements that would facilitate better access to and engagement with documents. UNLV wanted an online course that would provide them with easy access and strong engagement.
SOLUTIONS
Our Effective Business Writing Techniques course was customized around UNLV’s actual documents.
Training consisted of a self-paced online course mixed with detailed written feedback from the instructor on a scenario-based exercise.
Participants focused on audience needs and the importance of organized, appropriate content. Participants reduced jargon and replaced it with clear, concise language.
OUTCOMES
Reduce writing time by over 20%
UNLV will save an estimated $412,500 annually, assuming 60 participants trained, with an average salary of $55k, who write four hours per day
Strategic improvement of a busy department
A self-paced, online course with start dates at regular intervals allowed participants to share in a unified training experience and establish a standard process for strong writing while allowing for some flexibility.
Consistent messaging and tone in documents
This engagement included instruction on emails, internal and external reports, executive summaries, and other documents that are subject to administrative review. Participants learned a process that ensures consistency in substance and syntax across all documents.