Business Email Writing Course

In the first lesson, we teach you a practical framework for writing business emails. This six-step process helps you understand the strategies needed for clear and effective email writing. This process will allow you to spend 25% less time on every email you write.

See the optimal approach to email writing illustrated with examples and a case study. Also, learn two techniques to help you deliver bad news to a reader without alienating them and still receive the response you want.

The speed and volume of business emails require up-to-date strategies to manage them properly. Learn current techniques and considerations, how to attach documents most effectively, avoid embarrassing email pitfalls and specific sloppy habits, and manage email volume.

This email writing lesson will demonstrate the latest email etiquette and style guidelines based on various types of email. Discover what should be in your email signature and how it varies between devices. Avoid mistakes when sending sensitive emails. Stay ahead of the curve by learning modern email practices.

What does a good, concise email sent externally look like? What makes a bad email ineffective?

Understand how to craft engaging openings when writing clients and customers. Email closings are very powerful opportunities. It's in the conclusion that you can elicit the response you want. Learn to write persuasive and visually appealing headings.

Understand the good, the bad, and the ugly in business email writing in this lesson. Real emails will be analyzed to determine how well they work. You’ll also learn how to benefit from email templates, without making common mistakes.

Many emails send very important information. In essence, they function as mini-reports so they need to be accurate, clearly organized, delineate information well, and help a reader easily understand what matters. This lesson helps you summarize complex information into a clear, easy-to-digest email.

Email formatting is not automatic. Thoughtful use of basic formatting tools will greatly increase your read and response rate. Proper formatting is also an indicator of professionalism. Learn how to harness its value with effective white space, headings, bullets, subject lines, and line spacing in this lesson.

Learn how to cut bloat and write clear, engaging sentences in your email message. Did you know that two sentence-level techniques applied well can eliminate 80% of bloat?

Applying these techniques will ensure your emails are succinct and crisp and a pleasure to read.

Email tone can be interpreted in different ways. This lesson will help you write with the right tone for your audience. Write with an active voice for a lively, engaging tone. Connect to your reader with empathy techniques and avoid any insensitive language. 

Grammatical mistakes can make a great email look unprofessional. Avoid common mistakes and improve your syntax. You’ll also learn how to proofread effectively to ensure you can feel confident when you click ‘send'.