Skip to main content

Writing with AI - Learn more

Frequently asked questions

Learn more about our online self-paced practicum business writing courses.

 

How do I access the course?

All you need is a computer with internet access. The course is hosted on our end, so you simply log in to our course site with your assigned username and password. 

No software downloads or plugins are required. We’ve delivered online courses to scientists conducting research on ships at sea! You’ll have no trouble accessing the course, but technical support is available to assist if you have any questions.

What is the time frame to finish the course?

The official time frame for the course is two months of access, which is far more time than you will need. Client Care can extend course access for one more month at no additional charge if needed. Courses cannot be open indefinitely.

You may start the course at any time. And, you may log in and out of the course as often as you wish, following your preferred schedule.

How long does it take to complete the course?

One advantage of an online self-paced practicum course is that you can skim the materials you know and delve deeply into your challenge areas, therefore individual completion time varies widely. The best way to envision course scope might be to compare it to an onsite class. If we were to deliver the same content to you in a classroom, we would need one full day of training and a half-day of individual coaching to get through all of the content.

Online training will always take less time than onsite. The average time on task to complete an online practicum course across all participants is approximately seven hours.

You may complete the course at your preferred speed and schedule.

How does instructor feedback work?

You will submit several writing exercises during your course. You will plan, draft, and edit an actual work document and receive written instructor feedback along the way. Your instructor will provide extremely detailed, individualized feedback throughout the writing process. This may include links to additional resources, examples, and clarification. You will understand what you are doing well, and what areas of opportunity to focus upon.

These exercises allow us to evaluate how well you target your audience, match content to the audience, categorize and sequence information, and review your language, style, and grammar. A true review of your business writing should include all requisite elements.

A college writing professor founded our company, and the best writing pedagogy shapes all our work to this day. All instructors have college-level teaching and tutoring experience, in addition to business writing experience, so you will receive high-level, expert feedback.

Any time you have a question, you may reach out to your instructor for clarification.

Is the feedback specific to my challenges and position?

Feedback is very specific for you. The first lesson in the course asks you to submit your course goals, and tell us about the writing requirements for your position and your current challenges.

Your instructor will carefully review your course goals and provide any additional resources relevant to you. For example, if you write reports regularly for work, we would provide a key resource that is very helpful for planning reports. If you tell us you are overloaded with email, your instructor might provide a strategy document to manage the volume.

Feedback is very individualized and provides specific instructions to enhance your writing immediately.

What is the timeframe for receiving feedback?

While all other aspects of the course are available to you online 24/7, feedback is provided by your assigned instructor who follows standard business hours in ET. We try very hard to return all exercises within one business day from when we receive them, but you will always receive feedback within 48 business hours. 

How do I submit an exercise?

You simply upload your document into the course. Your instructor will be instantly notified that you have submitted an assignment. Once your instructor has reviewed your exercise, you will receive an email with their feedback.

Will I receive a certificate attesting that I completed the course?

Yes, you will be able to print out a certificate of completion once you have completed all lessons and activities.

We are happy to discuss or verify your training with your company management if you wish.

Do you have a refund policy?

Yes. All individual courses come with a refund policy. You can read the entire policy here

Can I contact someone during the course if I need help?

Yes! In the first lesson of your course, you will receive the full contact information for our office and your instructor. You can call or email us at any time. We'll get back to you within 24 hours. 

 

If you have any other questions, please contact us. We’re here to help.