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Executive Business Writing Coaching

This coaching engagement was customized to achieve these goals, working with his actual documents. This coaching engagement was customized to achieve these goals, working with his actual documents.

 

Outline goals:

  • Understand that the foundation of effective customer service communication is leaving the customer feeling good about the interaction and solving the customer's problem.
  • Write customer service communications that elicit the business response you seek.
  • Generate and organize ideas effectively, thus saving time and effort.
  • Understand appropriate language and content for audience needs.
  • Eliminate bloat.
  • Write clear, succinct customer support messages.

Included in this outline:

  • Course objectives and goals 
  • Details on each module 
  • Course logistics 
  • Estimated time breakdown

Fill out the form to receive an outline covering all 10 modules.

Participants’ Feedback See all testimonials
My instructor was so helpful and her detailed comments about my writing exercises helped me see where my writing can have more impact.
Sales Representative

FedEx

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I manage 40 remote people, so nearly all communication occurs via email. Already, I’ve seen a big improvement in communication.
Manager

Aramark Corporation

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