Receive Customer Service Writing Course Outline

Download Customer Service Writing Course Outline

About the course

  • Understand that the foundation of effective customer service communication is leaving the customer feeling good about the interaction and solving the customer's problem.
  • Write customer service communications that elicit the business response you seek.
  • Generate and organize ideas effectively, thus saving time and effort.
  • Understand appropriate language and content for audience needs.
  • Eliminate bloat.
  • Write clear, succinct customer support messages.