Our business email writing course teaches our proven, optimal process for every email you write. It also teaches the email etiquette and professional tone that build trust with colleagues and clients. Choose instructor-led group training or a self-paced course with personalized instructor feedback.
Download the full course outline, including objectives, lessons, and delivery options.
Instructor-led virtual, instructor-led onsite, or a facilitated self-paced course. Our business email writing training is customized to the emails your team writes and the readers who receive them. Volume discounts apply. Schedule time to speak with an instructor, not a salesperson, about your team's email.
A self-paced course in which you apply the six-step process to real business emails. You write a client email and a reporting email, and your instructor gives you detailed written feedback on both.
Fee: $645.
Training a team? Every engagement is customized to your team's actual emails, readers, and etiquette standards.
Email etiquette is not a list of rules to memorize. It is a writing skill. The right salutation, a professional tone, an easy-to-scan layout, and a clear request decide how your reader responds and what they think of you.
That is why email etiquette is a full lesson in this course, not a footnote. Every employee learns the same corporate email etiquette and applies it to the emails they write every day. Email volume gets the same attention, because a full inbox costs every team time.
Lesson 7 pairs formatting for easy reading with tactics to manage a high volume of email.
Email is where most work gets assigned, decided, and done. This course is for any professional whose work runs through the inbox, in any industry. Every exercise uses the kinds of emails you send at work.
Turn specs, changes, and technical detail into short, specific emails that clients and managers can act on. Shift your tone from blunt to clear and professional.
Send project updates and data-heavy emails that put the bottom line on top. Stakeholders see what matters and what you need from them.
Write emails that answer the question, set clear expectations, and protect the client relationship.
Respond with a courteous, professional tone, even when the answer is not what the customer hoped to hear.
When most of your team's work happens in email, clear requests and the right tone keep everyone aligned.
Summarize complex data in concise emails, with a clear "so what" for the leaders who read them.
Not the right fit: This course focuses entirely on business email. To build skills across every business document, including letters, memos, and reports, take the Effective Business Writing Course. For customer service writing beyond email, see the Customer Service Writing Course. If English is not your first language, the Business English Writing Course adds a deeper grammar diagnosis.
Most emails go wrong before the first word. The writer starts typing before deciding what the reader needs. In this course, you plan first, then apply one process to the emails professionals send most often.
Write requests and updates that colleagues understand and act on, without a string of replies.
Deliver bad news with direct or indirect techniques, and keep the reader's trust.
Write engaging openings, closings that get a response, and headings that help clients find what they need. Use templates without the common mistakes.
Turn data and updates into well-organized mini-reports, with the key point first and the detail tiered below it.
Request information clearly and politely when you haven't received a response.
All formats cover the same core curriculum, including email etiquette and managing email volume.
Work through ten lessons on your own schedule. Take this email writing course online with 24/7 access, write a client email and a reporting email, and receive detailed written feedback from a dedicated instructor.
Real-time, highly interactive email writing classes via video conferencing, customized to your team's emails and readers. Participants break down real emails, practice etiquette and tone in breakout rooms, and ask questions as they go. Each employee also receives individual feedback on their writing.
Highly interactive training at your location. Groups deconstruct emails together, dig into individual writing concerns, and edit a complex email as a team. Each employee receives individual feedback, and skills carry straight into the next email they send.
The course spends 20% of its time on process, 45% on the emails professionals send most often, and 35% on style and language. Email etiquette and managing email volume each get a full lesson.
This is the standard course outline. Group training is customized to your team's emails, readers, and etiquette standards. Individual enrollments receive feedback on the emails you write in the course.
Talk with an instructor about feedback for your team's emails.
You write a client email and a reporting email, each set in a realistic workplace scenario. The scenario lets your instructor assess what you say, not just how you say it. You receive highly individualized, detailed written feedback on content, tone, and grammar, based on the goals you set at the start of the course.
Our instructors know how email works in real workplaces, and they give detailed feedback on yours.
Grace is our lead business writing instructor and an executive writing coach. She is bilingual, with keen sensitivity to global writing and email etiquette.
Elisabeth is a lead business writing instructor and executive business writing coach, with a background in writing, editing, and content marketing management.
Katie is a business writing and ESL instructor who taught business writing at the University of Massachusetts Boston. Her clients include DuPont, Shell, and the World Wildlife Fund.
Janet is a business writing and marketing instructor, author, and speaker with more than 20 years of experience in business communication.
Teams at NASA, Batson-Cook, Aramark, and Alston Construction have taken this course, along with professionals in finance, human resources, and customer service.
NASA offered the course to its entire workforce as open enrollment. Most participants were engineers and scientists. After training, every participant rated their email writing as major skill or expert, up from 29% before.
Batson-Cook, a commercial general contractor, trained its engineers and project teams in two live virtual sessions focused entirely on email. Before training, 33% rated themselves as beginners at email writing. After training, none did. The share of respondents who rated their email writing as a major skill more than doubled, from 22% to 56%.
Participant Rating
"I manage 40 remote people, so nearly all communication occurs via email. Already, I've seen a big improvement in communication."
Aramark Corporation
"Email writing is more than 50% of my job and I see now where I was missing opportunities to clarify the impact. Great insights!"
Intelligent Imaging Systems
"I now have the confidence to convey relevant information in my emails instead of filling in the blanks with fluff to sound passive or intelligent."
Pacific Maritime Association
It is both. Email etiquette is a full lesson in this course. It covers salutations, closings, signatures, attachments, follow-ups, and the unique cautions of email. Etiquette only works when the writing works, so the course also teaches a process for planning, organizing, and writing every business email. It is email etiquette training and a business email writing course in one, designed for professionals who write email at work.
The Effective Business Writing Course builds skills across all business documents, including letters, memos, and reports. This course focuses entirely on email. It goes deeper on email etiquette, formatting for easy scanning, and managing email volume, and every exercise is an email.
Instructor-led training, virtual or onsite, is built around your team's actual emails, readers, and etiquette standards. For example, one construction client focused its sessions on emails to owners and architects about specs, changes, and plans. We can also combine this course with others. We handle all scheduling and administration.
Any professional whose work runs through email should take it. That includes engineers, project teams, customer-facing teams, managers of remote teams, and finance and analyst teams. No prior writing training is needed.
Yes. Lesson 7 pairs formatting for easy reading with tactics to manage a high volume of email. The six-step process also reduces writing time by 25%, so you spend less time in your inbox.
The self-paced online course takes about seven hours. Instructor-led training is customized to your logistics, from a single session to a multi-session program. Individuals who finish the self-paced course receive a certificate of completion.
Every participant receives detailed, individualized written feedback from an instructor. Feedback covers substance, such as purpose, reader focus, and whether your conclusion gets action. It also covers style, such as tone, word choice, clarity, and grammar, and includes a personal grammar diagnosis. Watch how our feedback process works.
Yes. Lesson 10 shows you how to use AI effectively to proofread and edit your business emails, along with the grammar and editing tools we recommend.
Your project leaders receive a debrief with course evaluations, our insights and recommendations, and the calculated annual time savings for your team. Managers also receive mentoring resources that show them how to give meaningful feedback on employees' writing rather than rewriting it themselves. Participants keep the course resources and receive our monthly newsletter.
Pick the option that fits, or download the course outline to share with your team.
