When is the last time you received a special thank you as a customer? Sure, we all get those general template messages or emails ("Thank you for your recent purchase!"), but to feel actually appreciated as a customer at any level is rare. Business thank you letters are an ...
An often overlooked technique to disentangle yourself from convoluted, unfocused, irate, or too lengthy emails is to shift ...
Is grammar or content more important in business writing?
It is painful to lose a job. Whether it is due to a merger, layoffs, poor sales, or a personality conflict, so many emotions ...
In nearly every business writing course I lead, the subject of whether or not to use a serial comma (also called an oxford ...
I’ve long admired Richard Lederer’s writing on language. In his seminal 1991 book, The Miracle of Language, Lederer sings ...
How do you address a letter "in care of?" Though not as common as it used to be, knowing how to send a letter in care of ...
"I am the world's worst salesman. Therefore, I must make it easy for people to buy." - F.W. Woolworth
What is the best way to correct an error in a business email sent to multiple recipients, if you are listed in the cc: line ...
