A contraction is a shortened form of a word or phrase, with the omitted letters replaced with an apostrophe. For example, "can't" is a contraction of "cannot," and "they're" is a contraction of "they are." A client questioned the proper use of contractions in business ...
Visionary Steve Jobs passed away yesterday from the same illness that took my father. I've long admired Steve Jobs' vision ...
When is the last time you received a special thank you as a customer? Sure, we all get those general template messages or ...
An often overlooked technique to disentangle yourself from convoluted, unfocused, irate, or too lengthy emails is to shift ...
Is grammar or content more important in business writing?
It is painful to lose a job. Whether it is due to a merger, layoffs, poor sales, or a personality conflict, so many emotions ...
In nearly every business writing course I lead, the subject of whether or not to use a serial comma (also called an oxford ...
I’ve long admired Richard Lederer’s writing on language. In his seminal 1991 book, The Miracle of Language, Lederer sings ...
How do you address a letter "in care of?" Though not as common as it used to be, knowing how to send a letter in care of ...
"I am the world's worst salesman. Therefore, I must make it easy for people to buy." - F.W. Woolworth
What is the best way to correct an error in a business email sent to multiple recipients, if you are listed in the cc: line ...
