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Mary Cullen

Mary Cullen
March 9, 2022
Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information. She holds a B.A. in English from the University of Rhode Island, an M.A. in English Literature from Boston College, and a C.A.G.S. in Composition and Rhetoric from the University of New Hampshire.
Articles By Mary Cullen

Business Email: Is a Conversation Better?

An often overlooked technique to disentangle yourself from convoluted, unfocused, irate, or too lengthy emails is to shift ...

Is Grammar or Content More Important in Business Writing?

Is grammar or content more important in business writing?

Business Etiquette Goodbye Message

It is painful to lose a job. Whether it is due to a merger, layoffs, poor sales, or a personality conflict, so many emotions ...

Serial Comma in Business Writing

In nearly every business writing course I lead, the subject of whether or not to use a serial comma (also called an oxford ...

Power of Short Words in Business Writing

I’ve long admired Richard Lederer’s writing on language. In his seminal 1991 book, The Miracle of Language, Lederer sings ...

How Do You Address a Letter In Care Of?

How do you address a letter "in care of?" Though not as common as it used to be, knowing how to send a letter in care of ...

How to Write an Email Conclusion that Elicits Action

"I am the world's worst salesman. Therefore, I must make it easy for people to buy." - F.W. Woolworth

Correcting an Incorrect Business Email

What is the best way to correct an error in a business email sent to multiple recipients, if you are listed in the cc: line ...