Improve your email writing skills. Write clearer emails to receive better responses.

Business Email Writing Course

Available for groups as a self-paced online course, instructor-led virtual or instructor-led onsite training, and for individuals as a self-paced online course.

Download the Outline

Learn exactly how we structure this course to help you or your team quickly become a better business email writer in weeks.

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Well-written emails save time. They allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails reduce confusion and increase productivity. And, they’re much faster to write.  

This course will teach you how to harness the power of a truly effective email. Learn an easy-to-follow process to consistently write emails that elicit action. Discover how word choice and formatting will increase response rates. Then, put these skills into practice, receiving detailed instructor feedback and guidance on your email writing.

You will be supported by valuable tools that you can continue to use after the course to strengthen your email communication.

INDIVIDUALS

Online self-paced course available for individuals. Sign up today and start learning how to write better emails.

GROUPS

Online self-paced courses and instructor-led virtual and onsite training can all be customized to match your needs. Group discounts apply.

Participants in our Email Writing Course will be able to:

  • Write consistent, professional emails.

  • Increase response-rate.

  • Reduce email writing time by 25% and reader time by 40%.

  • Use email clarity to increase productivity.

  • Leverage grammar and formatting in email preparation.

  • Effectively manage email volume.

The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively.

An effective business email is easily understood.

But, it is not so easily written.

We have all received poorly written emails. These emails are unclear, indirect, and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information.

Fortunately, this communication skill can be transformed with the right training and tools. We have tested processes and resource materials that professionals were able to apply directly to their daily writing. These clearer emails improve business communication and productivity.

Browse all business writing courses.

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Course Certificate

After completing the course, you will earn a personalized certificate. You can display your certificate in the certification section of your LinkedIn profile, download it to print, or mention it in your résumé.

Individual written feedback for every student

In this course, you will receive individual feedback from your instructor. To truly improve your email writing skills, you need both course instruction and feedback on your actual writing.

During the self-paced course, you will apply what you are learning in a series of email writing tasks. These tasks are designed to reinforce what you are learning in that section of the course. Additionally, after submitting actual email exercises, you will receive both subjective and objective feedback from your instructor.

Objective feedback:

  • Does the email have a clear purpose and objective?
  • Is the email based fully on the reader's perspective?
  • Does the reader have all the content needed (and none that is not needed) to achieve the business objective of the email?
  • Will the conclusion elicit the action you want?

Subjective feedback:

  • Is your tone too blunt or too timid?
  • Are your word choices clear and strong?
  • Can you cut any unnecessary words, eliminate jargon, clarify technical terms, and engage your reader?
  • Are there any grammar errors?

Instructor-led group feedback

Onsite training, shown on the left, is highly interactive, with many individual, peer, and group activities. 

Our instructor-led virtual training is equally as engaging, with plenty of "aha!" moments and interactive exercises.

Learn more about our live instructor-led training.

Our clients' feedback

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The business e-mail course has broadened my skills and understanding of proper methods to draft and develop business e-mails. This is a course that has changed me for the better.

Construction Manager
Alston Construction
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I now have the confidence to convey relevant information in my emails instead of filling in the blanks with fluff to sound passive or intelligent.

Senior Labor Relations
Pacific Maritime Association
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The course offered a precise method of application and a straightforward process for producing better business emails.

Membership Services Coordinator
UIDP
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I manage 40 remote people, so nearly all communication occurs via email. Already, I’ve seen a big improvement in communication.

Manager
Aramark Corporation
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So much information and so many useful tools. The best part is that it is personalized to the user.

Associate Director of Finance and Accounting
The Navigators
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I thought this was great training! I really enjoyed Grace. She was thorough and engaging.

Assistant Human Resources Manager
B. F. Saul
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Very useful class! I will apply all of the planning strategies to my email immediately.

Portfolio Administrator
Holland Capital Management
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Email writing is more than 50% of my job and I see now where I was missing opportunities to clarify the impact. Great insights!

Customer Service Manager
Intelligent Imaging Systems
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Impressive course to learn skills in business email writing.

Engineer
ISCO
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In this comprehensive email writing course you will learn:

  • How to write better emails in less time.
  • Reader-focused strategies to improve response rates.
  • Our 6-step process to succeed in business writing.
  • Grammar, formatting, and software tips to improve readability.
  • Tactics to manage email volume.

What is included in this course?

This email writing course is split into several detailed sections.

Getting Started

An Introduction and Self-Assessment

The beginning of the course will introduce you to the value and importance of well-written business emails.

You will submit your specific course goals and tell us about your email writing requirements and challenges, which will enable your instructor to provide feedback that is most relevant to your email writing. 

Lesson 1

6-Steps to Writing the Most Effective Business Email

In the first lesson, we teach you a practical framework for writing business emails. This six-step process helps you understand the strategies needed to write a clear email. This process will allow you to spend 25% less time on every email you write.

Lesson 2

Email Organization

Learn the best practices for email organization including openings and closings. We also teach you how to resolve writer's block.
Lesson 3

Writing Email Efficiently and How to Deliver Bad News

See the optimal approach to email writing illustrated with examples and a case study. Also, learn two techniques to help you deliver bad news to a reader without alienating them and still receive the response you want. 

Lesson 4

New Email Considerations

The speed and volume of business email require up-to-date strategies to manage them properly. Learn current techniques and considerations, how to attach documents most effectively, avoid embarrassing email pitfalls and specific sloppy habits, and manage email volume.

This lesson will demonstrate the latest email style guidelines. Discover what should be in your email signature and how it varies between devices. Avoid mistakes when sending sensitive emails. Stay ahead of the curve by learning modern email practices.

Lesson 5

Emails to Clients and Customers

What does a good email sent externally look like? What makes a bad email ineffective?

Understand how to craft engaging openings when writing clients and customers. Email closings are very powerful opportunities. It's in the conclusion that you can elicit the response you want. Learn to write persuasive and visually appealing headings.

Understand the good, the bad, and the ugly in business email writing in this lesson. Real emails will be analyzed to determine how well they work. You’ll also learn how to benefit from email templates, without making common mistakes.

Lesson 6

Emails that Report Information

Many emails send information that is very important. In essence, they function as mini-reports so they need to be accurate, clearly organized, delineate information well, and help a reader easily understand what matters. This lesson helps you summarize complex information into a clear, easy-to-digest email. 

Lesson 7

Format for Easy Understanding

Email formatting is not automatic. Thoughtful use of basic formatting tools will greatly increase your read and response rate. Proper formatting is also an indicator of professionalism. Learn how to harness its value with effective white space, headings, bullets, and line spacing in this lesson.

Lesson 8

Clarity

Learn how to cut bloat and write clear, engaging sentences. Did you know that two sentence-level techniques applied well can eliminate 80% of bloat? 

Applying these techniques will ensure your emails are succinct and crisp and a pleasure to read. 

Lesson 9

Confident Professional Tone

Email tone can be interpreted in different ways. This lesson will help you write with the right tone for your audience. Write with active voice for a lively, engaging tone. Connect to your reader with empathy techniques and avoid any insensitive language.

Lesson 10

Grammar and Syntax

Grammatical mistakes can make a great email look unprofessional. Avoid common mistakes and improve your syntax. You’ll also learn how to proofread effectively to ensure you can feel confident when you click ‘send'.

View the Full Course Outline

Key skills you will learn in this course:

  • Write consistent, professional emails.
  • Increase response rate by redefining document purpose and crafting a clear conclusion.
  • Use email clarity to increase productivity.
  • Project competency and professionalism in all your emails.
  • Know when you should and should not use email.
  • Understand how to leverage grammar and formatting in email preparation.
  • Effectively manage email volume.
  • Reduce email writing time by 25% and reader time by 40% with our proven 6-Step Process.

Includes individual feedback on your writing

This course includes award-winning instructor coaching and feedback and ongoing support.

Business Email Writing Course Instructors

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Grace Cuddy

Grace supports Instructional Solutions' online courses and also works with individuals and groups from several multinational companies across Europe as a business writing coach.

She is bilingual in English and Spanish and has traveled extensively, providing a keen sensitivity to global writing. She has a strong background in corporate communication and management and successfully developed cross-functional writing and communication processes in a large corporate team. She is also a successful blogger and has received rave reviews from her writing critiques and coaching for our work with DuPont, Liberty Mutual, and many other groups. 

She is bilingual in English and Spanish. She enjoys yoga, travel, and dance. She splits her time between New York City and Madrid.

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Elisabeth O'Quinn

Elisabeth has a unique combination of business and business writing acumen, with extensive background in writing, editing, and content marketing management.

She has supported a variety of businesses, writing blog articles, reports, presentations, and editing business documents. She has supported many of our clients with rave reviews of her writing feedback.

Elisabeth lives in Georgia with her cat and rescue pup. In addition to writing, she loves traveling with her twin sister, learning German, and creating watercolor prints. 
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Lisa Nelles

Lisa is an experienced technical writer and editor specializing in process and procedure documentation. She made her mark in aviation by developing and writing technical manuals that supported successful new programs for airlines of all sizes and set new standards for manuals in the industry.

She has also taught and tutored academic and technical writing for university students in a variety of fields. She loves helping people improve their writing to improve their careers.

She holds a B.A. in English and Creative Writing from Waldorf University and an M.F.A. in Creative Writing from the University of Alaska Fairbanks.

In her free time, she enjoys writing creatively, crafting, and outdoor adventuring with her husband and twin boys. She splits her time between Iowa and Alaska.

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Haley Larsen

Haley is a professional writer and content strategist with years of teaching experience. She is currently completing her doctoral dissertation in English from Purdue University, and earned her M.A. in Literature and Culture from Oregon State University. 

She has experience teaching academic research methods, college writing, and business writing — and loves them all. She enjoys helping learners from all industries improve their writing skills and find their voice.

When she's not reading, you can find her doing yoga, watching football, or hiking the mountain trails above her home in Salt Lake City, Utah.

Become a better email writer.

Sign up today or schedule a discussion to become a stronger email writer.

INDIVIDUALS

$645

Sign up today and start learning how to become a better email writer.

GROUPS

We offer customized online, virtual, and onsite courses, workshops, and trainings that match your organization's needs.