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Business Email Writing Course

Improve your email writing skills. This course will teach you how to write clearer emails to receive better responses.

Available for groups online or onsite, and for individuals online.

Course overview

Well-written emails save time. They allow the recipient to clearly understand the task at hand and respond appropriately. Effective emails reduce confusion and increase productivity. And, they’re much faster to write.  

This course will teach you how to harness the power of a truly effective email. Learn an easy-to-follow process to consistently write emails that elicit action. Discover how word choice and formatting will increase response rates. Then, put these skills into practice, receiving detailed instructor feedback and guidance on your email writing.

You will be supported by valuable tools that you can continue to use after the course to strengthen your email communication.

Once you finish the Professional Email Writing Course for Business you will be able to:
  • Write consistent, professional emails
  • Increase response-rate by redefining document purpose
  • Reduce email writing time by 25% and reader time by 40% with our proven 6-Step Process
  • Use email clarity to increase productivity
  • Understand how to leverage grammar and formatting in email preparation
  • Know when you should and should not use email
  • Effectively manage email volume
Download the outline
EmailWritingCourseOutline Thumbnail
This course outline will show you exactly how we structure our classes to help you or your team quickly become a better business email writer in weeks.
Individual enrollment
Individual enrollment
Online course available for individuals. Sign up today and start learning how to write better emails.
Group enrollment
Online and onsite customized courses that match your company's needs. Group discounts apply.

Who is this course for?

This course is a great fit for you or your organization if:

  • You work on a team that uses email as a major communication tool.
  • You are managing a group or division that communicates via email.
  • You have a tough time getting responses to the emails you send.
  • Your staff sends emails that are too vague, too dense, or too frequent.

The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively.

An effective business email is easily understood.

But, it is not so easily written.

We have all received poorly written emails. These emails are unclear, indirect, and often get ignored. They can cause confusion. They can also be detrimental to business if projects are impeded or if clients misinterpret information.

Fortunately, this communication skill can be transformed with the right training and tools. We have tested processes and resource materials that professionals were able to apply directly to their daily writing. These clearer emails improve business communication and productivity.


Course Certificate

After completing the course, you will earn a personalized certificate. You can display your certificate in the certification section of your LinkedIn profile, download it to print, or mention it in your résumé.

Individual Feedback For Every Student

In this course you will also get individual feedback from the instructor. To truly improve your email writing skills, you need both course instruction and feedback on your actual writing.

During the course, you will apply what you are learning in a series of email writing tasks. These tasks are designed to reinforce what you are learning in that section of the course. Additionally, after submitting actual email exercises, you will receive both subjective and objective feedback from your instructor.

Objective feedback:
  • Does the email have a clear purpose and objective?
  • Is the email based fully on the reader perspective?
  • Does the reader have all the content needed (and none that is not needed) to achieve the business objective of the email?
  • Will the conclusion elicit the action you want?
Subjective feedback:
  • Is your tone too blunt or too timid?
  • Are your word choices clear and strong?
  • Can you cut any unnecessary words, eliminate jargon, clarify technical terms, and engage your reader?
  • Are there any grammar errors?

On-Site Group Feedback

If your company decides to host the course as an on-site workshop, we will conduct group activities to help your team become better email writers. These activites are designed to reinforce what you are learning in that section of the course.

Online and on-site group trainings

Our participants’ feedback: See all testimonials
Very useful class! I will apply all of the planning strategies to my email immediately.
Portfolio Administrator

Holland Capital Management

I now have the confidence to convey relevant information in my emails instead of filling in the blanks with fluff to sound passive or intelligent.
Senior Labor Relations

Pacific Maritime Association

I manage 40 remote people, so nearly all communication occurs via email. Already, I’ve seen a big improvement in communication.

Aramark Corporation

Email writing is more than 50% of my job and I see now where I was missing opportunities to clarify the impact. Great insights!
Customer Service Manager

Intelligent Imaging Systems

II logo
Email Writing Course for Business 2
In this comprehensive email writing workshop we will teach you:
  • How to write better emails faster
  • Reader-focused strategies to improve response rates
  • Our 6-step process to succeed in business writing
  • Grammar, formatting, and software tips to improve readability
  • Tactics to manage email volume

What is included in this course?

This email writing course is split into 10 detailed modules.

Module 1
An Introduction and Self-Assessment

The first module will introduce you to the value and importance of well-written business emails. You will submit your specific course goals and tell us about your email writing requirements and challenges, which will enable your instructor to provide feedback that is most relevant to your email writing. 

Module 2
6-Steps to Writing the Most Effective Business Email

In the second module, we teach you a practical framework for writing business emails. This six-step process helps you understand the strategies needed to write a clear email. This process will allow you to spend 25% less time on every email you write.

Module 3
Writing Email Efficiently and How to Deliver Bad News

See the optimal approach to email writing illustrated with examples and a case study. Also, learn two techniques to help you deliver bad news to a reader without alienating them and still receive the response you want. 

Module 4
New Email Considerations

The speed and volume of business email require up-to-date strategies to manage it properly. Learn current techniques and considerations, how to attach documents most effectively, avoid embarrassing email pitfalls and specific sloppy habits, and manage email volume.

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This module will demonstrate the latest email style guidelines. Discover what should be in your email signature and how it varies between devices. Avoid mistakes when sending sensitive emails. Stay ahead of the curve by learning modern email practices.

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Module 5
Emails to Clients and Customers

What does a good email sent externally look like? What makes a bad email ineffective?

Understand how to craft engaging openings when writing clients and customers. Email closings are very powerful opportunities. It's in the conclusion that you can elicit the response you want. Learn to write persuasive and visually appealing headings.

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Understand the good, the bad, and the ugly in business email writing in this module. Real emails will be analyzed to determine how well they work. You’ll also learn how to benefit from email templates, without making common mistakes.

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Module 6
Emails that Report Information

Many emails send information that is very important. In essence, they function as mini-reports so they need to be accurate, clearly organized, delineate information well, and help a reader easily understand what matters. This lesson helps you summarize complex information into a clear, easy-to-digest email. 

Module 7
Format for Easy Understanding

Email formatting is not automatic. Thoughtful use of basic formatting tools will greatly increase your read and response rate. Proper formatting is also an indicator of professionalism. Learn how to harness its value with effective white space, headings, bullets, and line spacing in Module 7.

Module 8

Learn how to cut bloat and write clear, engaging sentences. Did you know that two sentence-level techniques applied well can eliminate 80% of bloat? 

Applying these techniques will ensure your emails are succinct and crisp and a pleasure to read. 

Module 9
Confident Professional Tone

Email tone can be interpreted in different ways. This module will help you write with the right tone for your audience. Write with active voice for a lively, engaging tone. Connect to your reader with empathy techniques and avoid any insensitive language.

Module 10
Grammar and Syntax

Grammatical mistakes can make a great email look unprofessional. Avoid common mistakes and improve your syntax choice in Module 10. You’ll also learn how to proofread effectively to ensure you can feel confident when you click ‘send'.

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Bonus: you will receive a targeted list of grammatical focus points based on your instructor’s review of your email exercises.

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Full Course Outline

Key Skills You Will Learn

  • Write consistent, professional emails
  • Increase response-rate by redefining document purpose and crafting a clear conclusion
  • Use email clarity to increase productivity
  • Project competency and professionalism in all your emails
  • Know when you should and should not use email
  • Understand how to leverage grammar and formatting in email preparation
  • Effectively manage email volume
  • Reduce email writing time by 25% and reader time by 40% with our proven 6-Step Process
Feature  Includes individual feedback

This course includes award-winning instructor coaching and feedback and ongoing support.

Email Writing Course Instructors


Grace Cuddy

  • Graduate courses in Composition from Pompeau Fabra University

  • ESL Teaching Certification from Canterbury Consulting

  • B.A. in International Studies and Communication from Elon University

Grace supports Instructional Solutions' online courses and also works with individuals and groups from several multinational companies across Europe as a business writing coach.

She is bilingual in English and Spanish and has traveled extensively, providing a keen sensitivity to global writing. She has a strong background in corporate communication and management and successfully developed cross-functional writing and communication processes in a large corporate team. She is also a successful blogger and has received rave reviews from her writing critiques and coaching for our work with DuPont, Liberty Mutual, and many other groups. 

She is bilingual in English and Spanish. She enjoys yoga, travel, and dance. She splits her time between New York City and Madrid.


Mary Cullen

  • C.A.G.S. in Composition and Rhetoric from University of New Hampshire

  • M.A. in English Literature from Boston College

  • B.A. in English from the University of Rhode Island

Mary founded Instructional Solutions in 1998 and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information.

Mary leads the project management and instructional design on customized courses. She also personally trains the instructors who lead ongoing training.

She lives in Princeton, New Jersey where she enjoys yoga, running, cooking, tinkering with new technologies, and most especially her family.


Katie Almeida Spencer

  • M.A. in Applied Linguistics from the University of Massachusetts Boston

  • B.A. in Journalism from the University of Rhode Island

Katie is an experienced English as a Second Language instructor, tutor, and teacher trainer. She is currently teaching Business Communication and Academic Writing at the University of Massachusetts Boston. She is very skilled at evaluating both the substance and language of business documents. Her writing critiques and instruction have received stellar evaluations from our clients at DuPont, Liberty Mutual, and Greenwood Resources.

She holds a B.A. in Journalism from the University of Rhode Island and an M.A. in Applied Linguistics from the University of Massachusetts Boston. Areas of expertise include business writing, English as a second language, and writing as a second language.

She loves to travel, has intermediate level Spanish skills, and is working on her French for her next trip. She lives in Boston when she is not traveling.

Janet D'Angelo

Janet D'Angelo

  • M.Ed from the Boston-Bouve College of Human Development Professions at Northeastern University

  • B.S. in Education from Salem State College

Janet is a business writing and marketing instructor, consultant, author, and public speaker with more than 20 years of experience working with individuals, small businesses, and corporations to develop all facets of business communication. She writes and speaks extensively on business writing and marketing writing and has been a featured speaker at numerous business and education conferences in the U.S. and abroad. Janet taught analytical writing, marketing writing, proposal writing, and general business writing courses at the University of Massachusetts Boston.

She enjoys gardening, yoga, hiking, and exploring the endless beauty of the New England seacoast where she lives on the South Shore of Massachusetts.

Become a Better Email Writer

For individuals and groups.

Individual enrollment
Individual enrollment


Sign up today and start learning how to become a better business email writer.

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