Phone: 609-683-8100

Email Writing Course for Business


Email is an interesting business communication tool. It can be either efficient or a huge time drain. In this course, learn to write email in less time that better elicits business objectives, which are clear and correct. 

"The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it." 
     ~Edward R. Murrow

The first portion of the course addresses process

  • How to write efficiently, target a reader and elicit a positive business response from email. 
  • Greatly reduce irrelevant emails sent by following this process.

The second portion of the course is practice and feedback: Complete writing exercises and receive award-winning instructor feedback on email exercises, specific to your course goals.

  • This area addresses emails that transmit information, synthesizes information, and sends bad news to a wide audience.

The third portion of the course addresses language and style: brevity, clarity, grammar, language flow, etc. 

  • Learn to write clear, correct, crisp emails.
  • Identify your specific grammar errors and learn how to correct them.

 Download Email Course Outline

$595 for individuals
Contact us for group discounts

Available Online and onsite and customized for groups
Available Online for individuals

Discuss Best Approach for your group

Courses and exercises that best match your company's needs

Calculate your ROI

Or, call us at 609-683-8100

Calculate your ROI


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The lessons on email are very strong. I manage 40 remote people, so nearly all communication occurs via email. When to use email (and not) and the audience targeting and content information is exactly what my people need. Already, I’ve seen a big improvement in communication

Aramark Corporation

This training has improved email communication both inside and outside the company

HR Director

Key Outcomes

  • Reduce time writing email
  • Foster good working relations by improving email etiquette techniques
  • Mange email volume
  • Improve reader absorbability of business email
  • Know when to use business email, and when to choose another communication tool
  • Get better results from email messages

Calculate your ROI      Calculate your ROI


Course Instructors

Mary Cullen

Mary Cullen

M.A. in English Literature from Boston College and C.A.G.S in Composition and Rhetoric from the University of New Hampshire

Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information.

Mary leads the project management and instructional design on customized courses. She also personally teaches the first courses launched for a client, and trains the instructors who lead ongoing training.

She holds a B.A in English from the University of Rhode Island, a M.A in English Literature from Boston College, and a C.A.G.S. in Composition and Rhetoric from the University of New Hampshire.

She lives in Princeton, New Jersey where she enjoys yoga, running, cooking, tinkering with new technologies, and most especially her family.


Andrew Steinbeiser

B.A. in Communications & a B.A. in Journalism, both from Syracuse University

Andrew Steinbeiser is a freelance journalist and writer who reports on the arts and entertainment industries. He previously worked at Marvel Entertainment on marketing and communications projects. Additionally, Andrew has worked as a tutor for Syracuse University’s renowned writing center, helping students draft and edit essays, reports, and more.

He holds a B.A. in Communications & Rhetorical Studies and a B.A. in Journalism, both from Syracuse University.

Despite growing up near Portland, Maine, he currently lives in Portland, Oregon. When he’s not writing, he enjoys running, hiking, and reading comic books.


Grace Cuddy

B.A. in International Studies and Communication from Elon University

Grace worked as a writing tutor at Elon University, where she focused on working with non-native writers and business information flow. She is a successful blogger, and adept at business writing in social media and collaborative writing.

She holds a B.A. in International Studies and Communication from Elon University, and has completed graduate work in Composition and Rhetoric from Pompeu Fabra University in Barcelona. She has supported training for our clients at DuPont, Liberty Mutual, USTA, Transocean, and Hillphoenix with stellar client reviews. 

She is bilingual in English and Spanish, and has traveled extensively, providing a keen sensitivity to global writing. She lives in New York City.