Managing Information Flow Course

Information Outline and Flow

We developed this course in response to frequent feedback from clients that they feel overwhelmed with the amount of information they must review, judge, and retain:

  • "Frequently I feel like information is firehosed at me from various people and places. Keeping track of it all is overwhelming, especially when good information comes in unexpectedly."

  • "I no longer make a decision to research a business issue. The information and required decisions hit me all day long."

  • I have to review lots of data over a certain time period. When it comes time to write the report, I get so frustrated piecing information together from meetings, discussion, data analysis, and my memory."

Learn to stop "continuous partial attention" at work, reduce information overload stress, and increase analytical abilities. This course is especially helpful for analytical positions that require the assimilation and review of information: financial analysts, business analysts, change management, engineers, project managers, and all senior positions.

Constant information presents in meetings, document review, vendor discussions, and research. Employees must constantly absorb this content, which presents in fragmented increments, parse what is significant or merely tactical, and be able to retrieve it as needed for inclusion in reports, executive summaries, and presentations.

This course presents new practices and technologies that allow participants to catch and archive this information on the fly. It teaches participants to quickly capture content to their smart phones, iPads, or computer and tag it for easy retrieval later. It improves email efficiency and brings the practice of clear essentialism to work.

Class exercises are based fully on actual participant work and documents. 

Course Information and Logistics

  • The first portion of the course addresses participant workflow: identifying where and how they gather information and how they capture it now. (30%)
  • The second portion of the course is explanation and illustration of the tools that can streamline this process for them. (30%)
  • The third portion of the course presents exercises and discussions to better apply each participant’s workflow to this improved technology and process. (40%)

Course Certificate


After completing the course, you will earn a personalized certificate. You can display your certificate in the certification section of your LinkedIn profile, download to print, or mention in your résumé.

Available online and onsite for groups.

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Courses and exercises that best match your company's needs

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Or, call us at 609-683-8100

What I have gained is efficiency, organization, clarity of thought, and a lot less stress. I know how to save and present what is significant instead what is just background or process. Exploration of organizational tools was really helpful. This class touched every corner of my job to include both writing and organization.

Business Analyst

The info and tools will be used to organize strategic activity that is current and future to support/enable our businesses and to drive productivity to free up more time for strategic thought leadership.

Procurement Specialist

Key Outcomes

  • Quickly capture useful information at the moment it presents – whether that information is a document, email, whiteboard diagram, a conversation, presentation, or object.
  • Tag the content quickly to categorize it in ways that work for each individual’s workflow.
  • Access information archived in multiple devices from a central repository.
  • Search that information effectively.
  • Be able to extract most relevant and important information to repurpose it seamlessly into another medium (for example a discussion with a colleague about a particular vendor into a vendor report).
  • Better organize and retrieve important business information.
  • Reduce information overload stress.

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Course Instructors


Mary Cullen

M.A. in English Literature from Boston College and C.A.G.S in Composition and Rhetoric from the University of New Hampshire

Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. She excels at designing customized business writing training programs to maximize productivity, advance business objectives, and convey complex information.

Mary leads the project management and instructional design on customized courses. She also personally teaches the first courses launched for a client, and trains the instructors who lead ongoing training.

She holds a B.A. in English from the University of Rhode Island, a M.A. in English Literature from Boston College, and a C.A.G.S. in Composition and Rhetoric from the University of New Hampshire.

She lives in Princeton, New Jersey where she enjoys yoga, running, cooking, tinkering with new technologies, and most especially her family.


Tom Dupuis

B.A. in Business Administration and English from Reed College

Tom specializes in technical writing and is particularly interested in analytical and financial writing, as well as synthesizing strong executive summaries. 

He currently teaches Business Communication at Rutgers University.

He holds a B.A. in Business Administration and English from Reed College, and a M.A. in Communications from the University of Colorado. He has successfully supported our clients from Boeing, FedEx, and the US Army. 

He loves hiking, gardening, the power of language, and lives in the nature of the Hudson Valley, outside of New York City.