Meet the Mentors of Business Writing Excellence

Our instructors are all skilled, highly credentialed business writing experts. They have deep pragmatic and theoretical experience with business writing specifically. Each has extensive experience teaching business writing in specific industries. We will match the right instructor to the unique writing requirements of your industry.  They know that their work directly impacts our clients’ careers. Most importantly, they care.

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Mary Cullen

President and Founder

Mary founded Instructional Solutions in 1998, and is an internationally recognized business writing trainer and executive writing coach with two decades of experience helping thousands of individuals and businesses master the strategic skill of business writing. 

Grace Cuddy

Grace Cuddy

Instruction Team Manager, Lead Business Writing Instructor, and Executive Writing Coach

Grace provides individual executive business writing coaching to senior and bilingual clients and leads instructor-led group training for our clients. She also leads our instructor mentoring program to ensure consistency across all our training. 

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Elisabeth O'Quinn

Elisabeth O'Quinn

Lead Business Writing Instructor and Executive Business Writing Coach

Elisabeth has a unique combination of business and business writing acumen, with an extensive background in writing, editing, and content marketing management. She has expertise in both business and business writing. 

Katie Almeida Spencer

Katie Almeida Spencer

Business Writing & ESL Instructor

Katie is very skilled at evaluating both the substance and language of business documents. Her writing critiques, instruction, and coaching have received stellar evaluations from our clients at Chartis Consulting, DuPont, Shell, Southern Middlesex Opportunity Council, and the World Wildlife Fund.

Janet D'Angelo

Janet D'Angelo

Business Writing Instructor

Janet is a business writing and marketing instructor, consultant, author, and public speaker with more than 20 years of experience working with individuals, small businesses, and corporations to develop all facets of business communication.

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Bailey Lang

Business Writing Instructor

Bailey is a professional writer, editor, and accountability coach with more than a decade of experience. She began her career in marketing communications for a global HR outsourcing company before taking a detour into academia.

Looking for a Business Writing Course?

All of our courses are fully customizable and available for groups or individuals. While our courses have a similar structure, the content varies greatly based on the objectives of each course. From practicum courses in proposal and report writing to our best-selling business writing techniques course, we have a variety of courses available to match your specific goals.

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Custom Training

Merge elements of our existing courses or create an entirely new course to match your unique documents and writing requirements. 

Effective Business Writing
Effective Business Writing

Designed to elevate overall business writing skills, it teaches your team a process to write faster and more effectively. It covers all major documents in business writing.

Effective Business Writing for Non-Native Writers
Effective Business Writing for Non-Native Writers

Designed to elevate overall business writing skills for non-native writers, it teaches your team a process to write faster and more effectively and correct grammatical and idiomatic errors. 

Technical Writing
Technical Writing

Essential for analytical positions that need to review and summarize information and recommendations into technical documents—engineers, scientists, medical writers, and many senior positions.

Improve SOWs, Policies, Procedures, Reports, and Specifications Documents.

Executive Summary Writing

The ability to summarize and synthesize lots of information into a coherent statement that highlights implications is essential in managerial and persuasive writing.

 

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Report Writing Course

Participants at some of the world’s top companies have taken this course. It is a practicum course where participants work on an actual report from their job with guidance from their instructor.

Proposal Writing Course
Proposal Writing Course

Learn the most efficient proposal writing process to plan, draft, and edit a business or government proposal that persuasively sells your unique value, with clear and succinct language.

Business Email Course
Business Email Course

Learn how to harness the power of a truly effective email. Learn an easy-to-follow process to write emails that elicit action consistently. Discover how word choice, formatting, tone, and clarity improve understanding and responses. 

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Sales Writing

Improve sales communication in prospecting emails, next steps messages, follow-up emails, and close-the-deal documents.

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Customer Service Writing

So much of customer service is written. Improve customer emails, support tickets, knowledge base articles to ensure writing enhances customer retention.

Business Writing Skills with Document Coaching
Advanced Business Writing Practice

Master writing a major business document. Plan, draft and edit an actual work document with an online course that includes live coaching and detailed writing feedback. 

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Grammar and Proofreading

Learn how to identify and correct errors in spelling, punctuation, grammar, format, word choice, voice, tone, style, and more.